Change by Assertion

Metrics should also be observed and not set…especially within a contract framework. We are after open and honest measurements to gauge how we are doing and support decision making. If we impose penalties based on failure to hit certain measures then suppliers have a skill at bending the reporting of these measures to suit and hit their targets….thereby obfuscating this critical information.

Steve Handy's Blog

I’ve been involved in process improvement for around twenty years, I think I’ve had some successes.

This is a problem “I think I’ve had some successes” ?
Last year, I was having a conversation with my friend and colleague about how we could approach a particularly tricky question, Mike and I were challenged with understanding the performance and productivity of a large client organisation’s software engineering department – this is difficult to measure.
Our conversation turned to metrics and reporting and we were both struck, and concerned, by the realisation that the approach in the software industry to improving the way teams work is based on the assertion that a particular approach is just “better”. Customers should “have faith”  that if they stick with the recommended program things will improve, many process improvement approaches dismiss an evidence based approach to process improvement as being too hard, conveniently ignoring the issue…

View original post 221 more words

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s